batjily Privacy Policy

1. Information We Collect

batjily collects personal data from you through several channels as part of its normal platform operations. The categories of data we collect, and the circumstances under which we collect them, are described below. We collect only what is necessary to provide you with a safe, functional, and compliant gaming experience on the batjily platform.

1.1 Information You Provide Directly

When you register a batjily account, complete identity verification, or interact with our support team, you may provide us with the following:

• Identity information: Full legal name, date of birth, gender;
• Contact information: Email address, mobile phone number, residential address (city, district, division within Bangladesh);
• Verification documents: National Identity Card (NID) number, passport details, or other government-issued identification submitted for Know Your Customer (KYC) purposes;
• Financial information: bKash account number, Nagad account number, Rocket account number, Upay account details, or bank account number used for deposits and withdrawals — note that full payment credentials are processed by third-party payment providers and are not stored on batjily servers;
• Support communications: Any information you share when contacting the batjily support team via live chat or email.

1.2 Information Collected Automatically

When you access or use the batjily platform, we automatically collect certain technical and usage data:

• Device information: Device type, operating system, browser type and version, screen resolution;
• Network information: IP address, internet service provider (ISP), approximate geographic location (district/division level — not GPS tracking);
• Usage data: Pages visited on batjily.net, games played, bet amounts and outcomes, session duration, click patterns, and navigation paths within the platform;
• Transaction data: Deposit and withdrawal history, bonus claims, wagering activity, and account balance changes;
• Cookie and tracking data: Session identifiers, authentication tokens, and preference cookies as described in Section 5 of this Policy.

1.3 Information from Third Parties

In limited circumstances, batjily may receive information about you from third-party sources:

• Payment providers: Transaction status confirmations and fraud signals from bKash, Nagad, Rocket, Upay, and banking partners;
• Identity verification services: Results from third-party KYC and age verification providers used to validate the documents you submit;
• Fraud prevention databases: Data from industry fraud-sharing networks used to identify known fraudulent actors and protect the platform.

2. How We Use Your Data

batjily uses the personal data it collects for the specific, limited purposes listed below. We do not use your data for any purpose that is incompatible with the reason it was originally collected.

2.1 Marketing and Promotional Communications

batjily will only send you marketing emails and in-platform promotional notifications if you have opted in to receive them during registration or through your account settings. You may withdraw your consent to marketing communications at any time by updating your notification preferences in the account settings panel, or by contacting the support team at [email protected]. Withdrawal of marketing consent does not affect the lawfulness of processing that took place before you withdrew consent.

3. Legal Basis for Processing

batjily processes personal data only where there is a lawful basis for doing so. In alignment with internationally recognised privacy standards, the lawful bases we rely on are as follows:

3.1 Contractual Necessity

The majority of personal data processing on the batjily platform is necessary to perform the contract between batjily and you as a registered player. This includes registering your account, processing your deposits and withdrawals, settling bets, and providing access to games. Without this processing, batjily could not deliver the services you have contracted to receive.

3.2 Legal Obligation

Certain data processing activities are required by law or by responsible gaming best practices. This includes conducting KYC and age verification checks, maintaining transaction records, and cooperating with any lawful investigation by relevant authorities. batjily cannot waive these obligations regardless of a player's preferences.

3.3 Legitimate Interests

batjily processes some data on the basis of its legitimate interests as a platform operator. This includes fraud detection, network security monitoring, and analytical activities aimed at improving the platform. Where we rely on legitimate interests, we have assessed that our interests are not overridden by your rights and freedoms, and we have taken proportionate steps to minimise the privacy impact of such processing.

3.4 Consent

Where batjily processes personal data on the basis of your consent — most notably for marketing communications and certain non-essential cookies — you have the right to withdraw that consent at any time without penalty. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.

4. Data Sharing & Third Parties

batjily does not sell, rent, or trade your personal data to any third party. We share your data only in the limited circumstances described below, and only to the extent necessary for the stated purpose.

4.1 Payment Processors

To facilitate deposits and withdrawals, batjily shares relevant transaction data with Bangladesh-based payment processors including bKash, Nagad, Rocket, and Upay, as well as with partner banks such as Dutch-Bangla Bank, City Bank, and BRAC Bank. These processors receive only the information necessary to process your specific transaction and are contractually bound to handle your data securely and in accordance with applicable payment industry standards.

4.2 Identity Verification Providers

batjily uses third-party KYC and identity verification service providers to validate the documents you submit during account verification. These providers process your identity documents on batjily's behalf, under strict data processing agreements, and do not use your data for their own commercial purposes.

4.3 Game Content Providers

The games available on the batjily platform are supplied by third-party game studios including Pragmatic Play, Evolution Gaming, Ezugi, NetEnt, Microgaming, and Spribe. These providers receive minimal technical session data — such as a session token and your account's currency setting — necessary to load and run games within the batjily platform. They do not receive your full name, payment details, or contact information.

4.4 Analytics and Platform Monitoring

batjily may use third-party analytics tools to monitor platform performance, detect errors, and understand aggregate usage patterns. Any data shared for analytics purposes is either anonymised or pseudonymised before being transmitted to analytics providers. batjily does not share individually identifiable data with analytics providers for advertising targeting purposes.

4.5 Legal and Regulatory Disclosure

batjily may disclose your personal data if required to do so by a valid legal order, court judgment, or lawful request from a relevant authority. In such cases, batjily will share only the minimum data required to satisfy the legal obligation and will, where permitted by law, notify you of the disclosure.

5. Cookies & Tracking Technologies

batjily uses cookies and similar tracking technologies to operate the platform, remember your preferences, and maintain the security of your session. A cookie is a small text file placed on your device by a website you visit. Cookies do not contain executable code and cannot be used to access other data on your device.

5.1 Cookie Categories Used by batjily

5.2 Managing Your Cookie Preferences

Essential and security cookies are required for the batjily platform to function and cannot be disabled without preventing you from accessing your account. Functional and analytics cookies may be disabled through your browser settings. Most modern browsers allow you to view, block, or delete cookies through the browser's privacy or settings menu. Please note that disabling functional cookies may affect your platform experience — for example, your language preference may not be retained between sessions.

5.3 No Third-Party Advertising Cookies

batjily does not use third-party advertising cookies, retargeting pixels, or social media tracking technologies on the batjily.net platform. We do not participate in cross-site behavioural advertising networks. Your browsing activity on batjily.net is not shared with advertising platforms.

6. Data Retention

batjily retains your personal data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable legal or regulatory obligations. The retention periods applied to different categories of data are summarised below.

Upon expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised. Where data is anonymised rather than deleted, the anonymised dataset may be retained indefinitely for statistical purposes, as it can no longer be linked to any identifiable individual.

7. Data Security

batjily takes the security of your personal data seriously and has implemented a comprehensive set of technical and organisational measures to protect it against unauthorised access, accidental loss, alteration, or disclosure. These measures include:

• 256-bit SSL/TLS encryption for all data in transit between your device and batjily's servers;
• Encryption at rest for all sensitive personal data stored in batjily's databases;
• Role-based access controls ensuring that only authorised batjily personnel with a specific operational need can access personal data;
• Multi-factor authentication required for all batjily staff accessing internal systems containing personal data;
• Regular security audits and penetration testing conducted by independent cybersecurity specialists;
• Intrusion detection and prevention systems monitoring batjily's infrastructure for anomalous activity around the clock;
• Data segregation — player funds are held in accounts separate from batjily's operational accounts, and payment credentials are handled exclusively by PCI-DSS compliant payment processors.

7.1 Data Breach Response

In the event of a personal data breach that poses a risk to your rights and freedoms, batjily will notify affected players promptly — and in any case within 72 hours of becoming aware of the breach — with a description of the nature of the breach, the data involved, the likely consequences, and the steps batjily is taking to address it. batjily maintains a documented incident response plan that is reviewed and tested on a regular basis.

8. Your Privacy Rights

As a batjily player, you hold specific rights in relation to the personal data we hold about you. batjily is committed to facilitating the exercise of these rights promptly and without unnecessary obstacles. To exercise any of the rights described below, please contact us at [email protected] with the subject line "Privacy Rights Request" and a description of your request.

8.1 Right of Access

You have the right to request a copy of the personal data that batjily holds about you, along with information about how it is being used and with whom it has been shared. batjily will provide this information within 30 days of receiving a valid request, free of charge for the first request in any 12-month period.

8.2 Right to Rectification

If any personal data batjily holds about you is inaccurate or incomplete, you have the right to request that it be corrected. Minor corrections — such as updating a phone number or correcting a spelling error in your name — can be made directly from the account settings panel. For more significant changes (such as corrections to identity documents), please contact the support team.

8.3 Right to Erasure

In certain circumstances, you may request that batjily delete the personal data we hold about you. This right is not absolute — batjily may be required to retain certain data for legal, regulatory, or fraud prevention purposes even where a deletion request is made. Where deletion is not fully possible, batjily will delete the data that can lawfully be deleted and will explain clearly what data must be retained and why.

8.4 Right to Restrict Processing

You have the right to request that batjily restricts its processing of your personal data in certain circumstances — for example, while the accuracy of data you have disputed is being verified, or where you have objected to processing based on legitimate interests and that objection is being assessed.

8.5 Right to Data Portability

You have the right to receive a copy of personal data you have provided to batjily in a structured, commonly used, machine-readable format (such as CSV or JSON), and to request that this data be transmitted directly to another service provider where technically feasible.

8.6 Right to Object to Marketing

You have the absolute right to object to the processing of your personal data for direct marketing purposes at any time. Upon receiving a valid objection, batjily will cease all marketing communications immediately. To unsubscribe from marketing emails, you may also click the unsubscribe link included in every batjily marketing email.

8.7 Response Timeframes

batjily will acknowledge all privacy rights requests within 5 business days of receipt and will complete the request within 30 calendar days. Where a request is complex or batjily receives a high volume of requests simultaneously, we may extend the response period by a further 30 days, in which case we will notify you of the extension and the reason for it.

9. Children's Privacy

The batjily platform is strictly intended for adults aged 18 years and over. batjily does not knowingly collect personal data from any individual under the age of 18. Age verification is a mandatory step in the batjily registration process, and accounts found to belong to minors will be closed immediately and all associated data will be deleted in accordance with our data retention policy.

If you are a parent or guardian and believe that a minor in your care has registered a batjily account or submitted personal information to our platform, please contact us immediately at [email protected]. batjily will investigate all such reports promptly and take appropriate action, including account closure and data deletion, within 48 hours of receiving a credible report.

10. Updates to This Policy

batjily may update this Privacy Policy from time to time to reflect changes in our data practices, changes in applicable laws or regulations, or changes in the services we offer. When material changes are made to this Policy, batjily will notify registered players through one or more of the following methods: an in-platform notification displayed upon login, an email sent to your registered email address, or a notice published on the batjily.net homepage.

The effective date at the top of this document will be updated whenever the Policy is revised. We encourage you to review this Privacy Policy periodically to stay informed about how batjily protects your personal data. Your continued use of the batjily platform after the effective date of any revised Privacy Policy constitutes your acceptance of the updated Policy.

Where a change to this Privacy Policy requires batjily to process your personal data in a new way that was not covered by your original consent — for example, a new use of your data for a marketing purpose — batjily will seek fresh consent from you before implementing that change in relation to your account.

10.1 Contact the batjily Data Team

If you have any questions, concerns, or complaints about this Privacy Policy or about how batjily handles your personal data, please contact the batjily data team directly:

• Email: [email protected] (subject line: "Privacy Enquiry")
• Response time: Within 1 business day for general queries; within 5 business days for formal privacy rights requests
• Languages: All privacy enquiries are handled in English